Contact

Terms and Conditions

360 HD Tours is a small business that prides itself on a friendly and professional service. We like to keep our terms and conditions as minimal as possible, so please read fully.

Prices and Quotations

All our services are clearly described on the website. Please request a formal no-obligation quotation if you require any work.

© Copyright

All images and content of 360HDTours.co.uk or any sub domain of 360HDTours.co.uk remains the intellectual property of 360 HD Tours. No images or content may be copied or distributed without prior written permission.

The copyright for any purchased or supplied 360 virtual tour, promotional video or still image is retained by 360 HD Tours. Clients will be free to use the supplied content on any promotional or listing website and printed literature for the pre-agreed purpose without further payment as long as the images or content is not altered in any way. If the client wishes to use, transfer, alter or sell the content/images for any other purpose than the pre-agreed one, they may only do so after receiving written permission from 360 HD Tours. A fee for "transfer of use" to another user or non-agreed purpose will be charged. No additional back linking or credit for the photography is required but is appreciated.

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Logo and Brand Identity

360 HD Tours and its logo remain the copyright of 360 HD Tours. It may not be used or distributed without prior written permission, except if linked to from another website or web page. The name "360 HD Tours" is protected by law against "passing-off".

Tour Preparation

It is the clients responsibility to ensure all sites to be photographed are "staged" and clean prior to the photographer arriving. If the photographer is delayed while the location is prepared, this will be charged at a rate of £20 / hour or part hour except if preparation is included in the original quotation.

Approval of Work

Once initial editing is complete, the project will be made available for review. The review period is limited to 7 days unless by prior arrangement. After this time, if no feedback is received, an invoice of photography and editing work to date (including travel costs where quoted) will be sent, less the cost of tour delivery. No final project files will be delivered in this case. If the client is unhappy with the edited project, we will work with the client to resolve any issues. If the client decides that the amended project has not met their expectations, and they advise as such within the review period, then the project will be closed with no payment required (except travelling costs as quoted).

Payment

Payment is required within 7 days of the tour being available and an invoice being sent. The tour will be hosted for this time period to enable the client to review the tour and ensure the quality of images and tour details are as required. After this time, we withhold the right to withdraw the tour or delay the provision of tour data until payment is made. We accept cash, cheques and electronic transfer direct to our account and PayPal. Payment of the invoice is acceptance of all work to be supplied with no further amendments required. Further amendment requests after payment is received are chargeable at an hourly rate. Delayed payment of the final invoice will attract a surcharge of 10% of invoice value for every overdue week after 14 days of the invoice being received.

Tour Hosting

360 HD Tours cannot be held responsible for the interruption of hosting services provided by our hosting provider. We have chosen a hosting company with an excellent record in availability and review the website availability on a regular basis. Free hosting is given without guarantee for the life of the business, but may be withdrawn at any time. If 360 HD Tours ceases trading, there will be no obligation to continue to host the tours. For this reason, you are recommended to take the tour files and integrate to your website at your convenience.

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